LA ROCA LIFESTYLE
CUSTOMER CARE
Welcome to LaRoca LifeStyle Customer Care
Thank you for choosing LaRoca LifeStyle.
This shop brings together fashion, design, lifestyle and selected pieces created or curated within the LaRoca LifeStyle universe.
I want your shopping experience to be simple, transparent and secure. Here you will find the essential information about orders, payments, shipping, returns, refunds and customer assistance.
If you cannot find the answer to your question, you are always welcome to contact me directly.
1. ORDERS
How to place an order
Choose the product you would like to purchase, select the available options or variations when applicable, and add the item to your cart.
Before completing your purchase, please check carefully:
Product description.
Size or selected variation.
Quantity.
Delivery information.
Final price.
Shipping costs, when applicable.
Once your order has been successfully completed, you will receive confirmation through the contact details provided during checkout.
Please check your information carefully
The customer is responsible for providing accurate delivery and contact information.
If you notice an error immediately after placing your order, please contact LaRoca LifeStyle as soon as possible.
I will do our best to assist you, although changes may not be possible once an order has entered production or has already been dispatched.
2. PAYMENTS
Secure payments
Payments are processed through the secure payment system available on our website.
Depending on your location and the payment service available at checkout, different payment methods may be offered.
The final amount payable will be displayed before you confirm your purchase.
Currency
The prices are displayed in Euros (€) unless otherwise indicated.
For international customers, your bank or payment provider may apply currency conversion charges or other fees. These charges are outside LaRoca LifeStyle's control.
3. SHIPPING & DELIVERY
LaRoca LifeStyle offer delivery according to the destinations and shipping options available at checkout.
Delivery times may vary depending on:
Destination country.
Product.
Availability.
Production time.
Shipping method.
Local postal or courier services.
Customs procedures for international orders.
If tracking information is available, it will be provided through the applicable delivery service.
International orders
Customers purchasing from outside the country of dispatch may be responsible for:
Import duties.
Customs charges.
Local taxes.
Other charges imposed by the destination country.
These costs are not controlled by LaRoca LifeStyle and may vary according to local regulations.
4. MADE-TO-ORDER PRODUCTS
Some LaRoca LifeStyle products may be produced specifically after an order has been placed.
This is particularly important for certain fashion and lifestyle products.
Because production may begin specifically for your order, cancellation and return conditions can differ from those applicable to ready-made products.
The applicable conditions will always depend on the nature of the product and the laws applicable to your purchase.
5. RETURNS
Our return policy
I want you to be happy with your purchase.
If you wish to return an eligible product, please contact LaRoca LifeStyle within the applicable return period and provide your order details.
Returned products must generally be:
Unused.
In their original condition.
Properly protected for return.
Accompanied by the relevant order information.
Certain products may be excluded from return where permitted by applicable law, including products made specifically to the customer's specifications or personalised products.
6. REFUNDS
Once an approved return has been received and assessed, the refund will be processed through the original payment method whenever possible.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Shipping costs and return costs may be treated differently depending on the reason for the return and applicable consumer legislation.
Damaged or defective products
If your order arrives damaged, defective or substantially different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us understand the problem and determine the appropriate solution.
7. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or something is missing from your order, please contact us before returning anything.
Please provide:
Order number.
Your name.
Description of the issue.
Photographs when relevant.
We will review the situation and provide the appropriate next step.
8. CANCELLATION
If you need to cancel an order, contact me as soon as possible.
Cancellation may not be possible once an item has entered production or has already been dispatched.
For made-to-order or personalised products, special cancellation conditions may apply.
9. PRODUCT INFORMATION
LaRoca LifeStyle presents products through photography, descriptions and visual material intended to represent the product as accurately as possible.
Please remember that:
Colours may appear slightly different depending on your screen.
Natural materials may present variations.
Measurements should always be checked in the product description where provided.
Product availability may change.
For selected design and lifestyle pieces, variations in texture, colour or finish may be part of the character of the product rather than a defect.
10. FASHION & SIZING
For clothing and wearable products, please check the available size information before completing your purchase.
Where a size guide is available, we recommend consulting it before ordering.
If you are unsure about sizing, contact us before purchasing and we will be happy to assist where possible.
11. LA ROCA LIFESTYLE HOME & DESIGN
For furniture, decoration and selected design pieces, additional conditions may apply because of their size, weight, availability, production and delivery requirements.
Before purchasing a significant piece, customers are encouraged to review:
Dimensions.
Materials.
Availability.
Delivery conditions.
Assembly requirements.
Applicable shipping costs.
For larger or special-order pieces, please contact me if you require additional information before purchasing.
12. CUSTOMER ASSISTANCE
LaRoca LifeStyle is here to help.
For questions regarding:
Products
Orders
Payments
Shipping
Returns
Refunds
Sizing
LaRoca LifeStyle Home & Design
please contact me through the official LaRoca LifeStyle contact channel.
When contacting me about an existing order, please include your order number whenever possible.
This allows us to assist you more efficiently.
13. FAQ
Can I change my order after purchasing?
Contact me as soon as possible. Changes may not be possible once production or dispatch has started.
Can I cancel my order?
Cancellation depends on the status and nature of the order. Made-to-order and personalised products may have specific conditions.
How can I track my order?
Where tracking is available, the relevant tracking information will be provided after dispatch.
What happens if my package arrives damaged?
Contact us as soon as possible and provide photographs and your order information.
Can I return a personalised product?
Personalised or made-to-order products may be subject to different return conditions, as permitted by applicable law.
Do you ship internationally?
Shipping destinations and available delivery options are displayed according to the service available for your order.
Are customs charges included?
Not necessarily. International customers may be responsible for duties, taxes or customs charges imposed by the destination country.
14. PRIVACY
Your personal information is handled in accordance with the LaRoca LifeStyle Privacy Policy.
Information provided during an order is used for purposes such as processing your purchase, delivery, customer assistance and other legitimate business purposes described in our privacy documentation.
15. TERMS & CONDITIONS
All purchases made through LaRoca LifeStyle are subject to Terms & Conditions, including provisions relating to products, prices, orders, payment, delivery, cancellations, returns and applicable law.
CONTACT LA ROCA LIFESTYLE
Have a question?
I would love to hear from you.
Whether you are considering a purchase or need assistance with an existing order, please contact LaRoca LifeStyle.
LaRoca LifeStyle
Fashion · Design · Lifestyle · Creativity
Customer Care:
Info@larocalifestylevip.com